Refund and Returns Policy
How to Return an Item
We accept returns on most merchandise within 7 days of the delivery date.
To initiate a return:
Email us at sales@representhoodies.com
Include your order number and the reason for return
If approved, we’ll email you a return label.
A £15 restocking fee will be deducted from your refund
A £18 return shipping fee will also apply
Return Eligibility
To qualify for a return:
The product must be unused and in original condition
All tags must be attached
Must be returned in the original packaging
If the product does not meet these requirements, it may not be eligible for a refund.
Return Shipping Instructions
Once your return is approved:
Use the return label we provide
Drop the package at your nearest postal service location
Please allow 1–2 weeks for the return to arrive at our processing center. Processing typically takes 2–3 business days after delivery.
Refund Process & Timeline
After your return is received and inspected:
You’ll receive an email confirming approval or rejection
If approved, a refund will be issued to your original payment method
Refunds may take 3–5 business days to reflect in your account
International Return Policy
We do accept returns for international orders. However:
All return shipping and customs fees are the responsibility of the customer
To request an international return, email sales@representhoodies.com
If approved, we will send you an unpaid return label and return instructions
Missing or Incomplete Orders
Before contacting us, please double-check all packaging and contents.
If you believe an item is missing:
Email us at sales@representhoodies.com within 14 days of delivery
Include:
Photos of the shipping label and box
A brief description of the issue
Your order number
We will follow up as soon as possible with the next steps.
Note: Claims submitted after 14 days may not be eligible for replacement or refund.
Lost or Stolen Packages
If your tracking shows that the order was delivered to the correct address:
We are not liable for stolen or lost packages
Refunds will not be issued for successfully delivered orders
For help, reach out to sales@representhoodies.com, and we’ll do our best to assist.
Order Cancellations & Modifications
Once your order is placed, we cannot guarantee changes or cancellations.
This includes:
Changing delivery address
Updating payment method
Modifying or cancelling items
If your order was placed on a weekend or public holiday, you may email us within 24 hours to request a cancellation — we’ll do our best to help before processing begins.