Refund and Returns Policy

How to Request an Exchange

We do not offer refunds for any reason. However, we do accept exchanges within 7 days of delivery for:

  • Wrong size

  • Wrong color

  • Damaged or defective products

To start an exchange:

  1. Email us at info@representhoodies.com

  2. Include your order number and the reason for the exchange

  3. If approved, we will send you the exchange instructions

A £15 restocking fee and a £18 exchange shipping fee will apply.

Exchange Eligibility

To qualify for an exchange:

  • The item must be unused and in original condition

  • All tags must still be attached

  • Item must be in the original packaging

If these conditions are not met, the item may not be eligible for exchange.

Exchange Shipping Instructions

Once your exchange is approved:

  • Use the label or instructions we provide

  • Drop the package at your nearest postal location

Please allow 1–2 weeks for the item to reach our processing center. Processing typically takes 2–3 business days after arrival.

International Exchange Policy

We accept international exchanges.
However:

  • All shipping and customs fees are the customer’s responsibility

  • Email info@representhoodies.com to request an international exchange

  • If approved, you will receive an unpaid return label and instructions

Missing or Incomplete Orders

If something appears missing:

  1. Check all packaging carefully

  2. Email info@representhoodies.com within 14 days of delivery

  3. Include:

    • Photos of the shipping label and box

    • A short description of the issue

    • Your order number

Claims submitted after 14 days may not be eligible.

Lost or Stolen Packages

If tracking shows the order was delivered to the correct address:

  • We are not liable for lost or stolen packages

  • Exchanges or refunds will not be issued for successfully delivered orders

If you need help, email info@representhoodies.com.

Order Cancellations & Modifications

We cannot guarantee changes once an order is placed. This includes:

  • Changing address

  • Updating payment method

  • Modifying items

If the order was placed on a weekend or public holiday, email us within 24 hours, and we’ll try to assist before processing begins.